A valid proof of purchase is required for all returns from stores to Bear River Holdings.
Must have original receipt for all returns.
BLACK OPS WARRANTY:
This Black Ops Air gun or Airsoft gun is warranted against manufacturer defects and workmanship with proof of purchase for (see gun categories below) * after the original purchase date. This warranty does not cover damages due to modifications, abuse, or failure to perform regular maintenance. For warranty questions or to speak with one of our customer service representatives, please contact: Email: help@barraairguns.com • Phone: 1-580-272-0022.
NOTE: The customer is responsible for freight charges to Bear River Holdings. Bear River Holdings will be responsible for freight charges back to the customer.
GUN CATEGORIES:
Air Rifles: Product is warranted to the consumer for one year from date of purchase against defects in material and workmanship. If no receipt, the product is warranted for one year from date of manufacture.
Standard Gas or AEG Guns: Product is warranted to the consumer for 1 month from date of purchase against defects in material and workmanship.
Toy Guns: Product is warranted to the consumer for 30 days from date of purchase against defects in material and workmanship.
*Note: Warranty is void if gun has been disassembled or modified.
WARRANTY CLAIMS:
USA Customers:
Please contact Bear River Holdings before shipping your product. Include with product your name, address, description of problem, phone number and copies of proof of purchase.
Please Note: Features and specifications of all Black Ops products are subject to change without notification. Black Ops reserves the right to replace any product or parts which have been discontinued from its product line with a product or parts of comparable value and function.
Repair Service:
If your air gun needs repair, we recommend that you call Bear River Customer Service at 1-580-272-0022 or visit our web site at www.blackopsusa.com and use the contact page there. DO NOT ATTEMPT TO DISASSEMBLE IT! Your air gun requires special tools and fixtures to repair it. Any disassembly or modification not performed by an Authorized Service Station will void the warranty and could be dangerous.
What is covered:
Replacement parts and labor for original defects.. Transportation charges to consumer for repaired product.
Attention: Product will ship via UPS – Adult Signature Required. Someone over the age of 21 must be present to sign for package.
What is NOT covered:
Transportation charges to Bear River Holdings for product. Damages caused by abuse, modifications, failure to perform normal maintenance, or by normal wear and tear. Any other expense. CONSEQUENTIAL DAMAGES, INCIDENTAL DAMAGES, OR INCIDENTAL EXPENSES, INCLUDING DAMAGE TO PROPERTY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Black Ops disclaims any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose. Some states do not allow limitations on an implied warranty so the above limitations may not apply to you.
To the extent any provision of this warranty is prohibited by federal, state, or municipal law which cannot be preempted, it shall not be applicable. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state and country to country.